Troubleshooting

What does the light on Winston mean?
The light on Winston indicates its status: Green means it is starting up, such as when you first plug it in or when it reboots (including after it r...
Thu, 12 Dec, 2019 at 3:49 PM
Where can I find my Winston Serial Number (SN)
The Serial Number (SN) of your Winston is a 13 character number starting with "WPE": WPE-XXXX-XXXXXX. It can be found on the back of Winston, ...
Thu, 12 Dec, 2019 at 3:51 PM
Why does my speed test show slow speeds?
Ordinary speed tests will show inaccurate results for tests on a network with Winston. Here's why: 1) Your test traffic may be routed far from home...
Mon, 21 Oct, 2019 at 4:31 PM
Why is Google showing my correct location even though I'm using Winston?
This can happen for two reasons: 1) You may have turned off your use of the Winston Distributed Privacy Mesh Network. You can check your settings here: ...
Thu, 12 Dec, 2019 at 3:53 PM
What version of firmware is my Winston running?
During troubleshooting, you may be asked to determine which version of the firmware your Winston is using. Here's how: From a computer on your ...
Thu, 12 Dec, 2019 at 3:56 PM
Managing Winston Port 443/HTTPS and Port 80/HTTP interception
What is Winston Port 443/HTTPS and Port 80/HTTP interception? The default setting for Winston is to filter data in and out of these ports. Port 443 is w...
Mon, 21 Oct, 2019 at 4:31 PM
PlayStation Network (PSN) signs out on PS3
The PlayStation Network (PSN) on the Sony PlayStation 3 (PS3) will occasionally sign out,  requiring that the PS3 User runs one of the following workarounds...
Mon, 21 Oct, 2019 at 4:31 PM
Why did my download or upload fail and what can I do about it?
Winston will not route large files over the Distributed Privacy Mesh Network. When Winston identifies that a process involves a large file download or u...
Thu, 12 Dec, 2019 at 4:06 PM
Why does my anti-fingerprinting test show a unique browser fingerprint?
These tests will give you a unique fingerprint while using Winston. That's because Winston doesn't block data going to them, it's randomized....
Thu, 12 Dec, 2019 at 4:12 PM