Troubleshooting

What does the light on Winston mean?
The LED light on Winston indicates its status. Here are the meanings:  Color Meaning Green Winston is starting up, such as when you first plug...
Tue, 28 Jul, 2020 at 3:40 PM
Where can I find my Winston Serial Number (SN)
The Serial Number (SN) of your Winston is a 13 character number starting with "WPE": WPE-XXXX-XXXXXX. It can be found on the back of Winston, ...
Thu, 12 Dec, 2019 at 2:51 PM
Why does my speed test show slow speeds?
Ordinary speed tests will show inaccurate results for tests on a network with Winston. Here's why: 1) Your test traffic may be routed far from home...
Mon, 21 Oct, 2019 at 4:31 PM
Why is Google showing my correct location even though I'm using Winston?
This can happen for two reasons: 1) You may have turned off your use of the Winston Distributed Privacy Mesh Network. You can check your settings here: ...
Thu, 12 Dec, 2019 at 2:53 PM
What version of firmware is my Winston running?
During troubleshooting, you may be asked to determine which version of the firmware your Winston is using. Here's how: From a computer on your ...
Wed, 25 Mar, 2020 at 10:06 AM
PlayStation Network (PSN) signs out on PS3
The PlayStation Network (PSN) on the Sony PlayStation 3 (PS3) will occasionally sign out,  requiring that the PS3 User runs one of the following workarounds...
Mon, 21 Oct, 2019 at 4:31 PM
Why did my download or upload fail and what can I do about it?
Winston will not route large files over the Distributed Privacy Mesh Network. When Winston identifies that a process involves a large file download or u...
Thu, 12 Dec, 2019 at 3:06 PM
Why does my anti-fingerprinting test show a unique browser fingerprint?
These tests will give you a unique fingerprint while using Winston. That's because Winston doesn't block data going to them, it's randomized....
Thu, 12 Dec, 2019 at 3:12 PM
Winston device randomly restarts itself
If your unit is experiencing random restarts (reboots), the most likely cause is the use of a different power adapter than was supplied with the unit. The W...
Wed, 29 Jan, 2020 at 11:22 AM
Port Forwarding / Configuring Plex Servers and other network services
Many people run Plex, email and other servers on their home networks with the aim of accessing them on the public internet. Unfortunately, modern networking...
Fri, 18 Sep, 2020 at 3:08 PM