Winston has become aware of an issue with some of our WPE-1928-* units. Some customers have reported experiencing intermittent reboots. This issue appears to be caused by out-of-tolerance power components that intermittently fail under heat induced conditions.


While we strive for zero defect rates, this particular root cause is beyond our control. Fortunately, thousands of units have been installed without incident and this sporadic issue has affected only a few units. If your unit is experiencing repeat reboots (accompanied by a change in status light from pulsing purple to red and back again), please contact support for a replacement.


Rest assured that Winston will always do the right thing for our customers!