These are the top reasons Winston may not be found during the setup process or by the dashboard


1) Your Winston may be updating and rebooting


This will happen within a few minutes of initially installing Winston or during firmware releases. If your Winston is not pulsing purple, wait 60 seconds and try again. (Please note: If your Winston Serial Number begins with "WPE-1912" or is from our Pilot program, this process may take up to 10 minutes.)


2) You are connected to the wrong WiFi network


Make sure you are connected to the correct WiFi network. Winston will only be found on a network that is connected to its LAN port. 


3) You have an active VPN on your network


Any VPN must be disabled in order for you to access the Winston dashboard.