Winston not working when first connected


Winston installs without any issues on most networks. After connecting it to your existing equipment and powering up, you should be able to navigate to http://winston.conf within 60 seconds. If this doesn't work, try the following troubleshooting steps:

Check cables

Your cable modem should be connected to the middle port of Winston (closest to the power adapter) using the black cable. The purple cable is then plugged into the other port (farthest from the power adapter) to your wireless router or switch. Check that both cables are firmly plugged in and snap into place.

Check Power

Confirm that the power cable is firmly pressed into the circular port. When you plug it in, you will see green lights briefly appear in the ethernet ports. You should also see a purple status light pulsing on the bottom of the unit.

If you see a red light, please contact us as this indicates a device failure. We may be able to fix this remotely. If not, your unit will need to be replaced.

Check Internet

If you've completed the above steps successfully, your Winston device is functioning properly. Next, try accessing some other website using your browser. If your internet is accessible, then your other equipment is working properly with Winston as well.

Reboot Cable Modem and Router (Don't skip this!)

Interoperability problems are common with cable modems and some ISPs will intentionally block your connection if you hotplug a new device into your modem without rebooting.

Method #1: If you cannot access the internet, then unplug Winston from your cable modem. Next, reboot your cable modem and once it is online, plug Winston back in and wait 60 seconds. This step is sometimes required because some cable modems will not assign an IP address to a device unless it is "hot plugged".

Confirm that the purple status light on the bottom of the unit is pulsing and then plug in your wireless router into Winston.

Method #2: If the steps above don't work, then leave Winston and your cable modem connected, but turn both off. Turn Winston on and wait 30 seconds. Then turn your cable modem back on. Once it connects, this should assign Winston a valid IP address and reconnect your internet.

If you have internet at this point, then all devices are functioning properly and getting along.

Confirm Winston is visible on your network

Open a command line on a computer connected to your local network and enter the following command:

  • Windows: "nslookup winston.conf"
  • Linux: "dig winston.conf"
  • Mac: "host winston.conf"

If all goes well, your command line output will indicate that winston.conf was located at IP address

Non-authoritative answer:
Name: winston.conf

If this doesn't work, you can try flushing your local DNS. The steps to do this depend on your particular setup. For instance, if your wireless router has a DNS server on it, you may have to flush it using the router's administration website (or rebooting it). You can also disable your router's DNS server as Winston has its own.

If you aren't using a local DNS server, then you can try flushing your local DNS cache. Again, the commands vary for this based on operating system:

  • Windows: "ipconfig /flushdns"
  • Linux: Varies. You can try, "sudo /etc/init.d/dns-clean restart"
  • Mac OS X Yosemite and later: "sudo killall -HUP mDNSResponder"

Once you've flushed DNS, try looking up winston.conf again and see if it appears.

Restart your browser

Finally, if you've completed all of the above steps and still can't navigate to http://winston.conf then your browser is probably caching DNS entries. Restarting should fix it.

If all else fails...

Contact us! We're here to help.













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