Not able to connect to internet when first installing Winston

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Winston installs seamlessly on most networks, following the instructions available here.

After connecting Winston to your existing equipment and powering up, you should be able to navigate to http://winston.conf (not https) on a computer connected to the Winston network and the internet within 60 seconds.

There is a possibility your network list will say you're not connected to the internet when you actually are able to access the internet. That's because Windows uses a specific domain to check status, and that may be blocked by Winston. If you are able to surf the web and access http://winston.conf (not https), your system should be working just fine.

If not, try the following troubleshooting steps, in the order below.

Please note, 

We've seen that some routers, such as the AirPort Extreme, require that Users configure their Primary DNS as 192.168.102.1 in order to resolve to htto://winston.conf.

Also, Eero routers must be rebooted after the modem is rebooted. In other words, after Winston is plugged in and fully powered up, you should unplug your modem and plug it back in, and after your modem has completely restarted, unplug your Eero router, wait a few moments, then plug it back in and allow it to completely restart.

STEP 1: Check cables

Ensure your modem is connected through the black wire to the WAN/IN port on Winston (the middle port, closest to the power adapter).

Ensure your router or switch is plugged in through the purple wire to the LAN/OUT port on Winston (farthest from the power adapter).

Check that both cables are firmly plugged in and snap into place on all devices.

If you are able to access http://winston.conf (not https) and browse the internet, stop here, you are successfully connected!

STEP 2: Check Power

Confirm that the power cable is firmly pressed into the circular port on Winston and plugged into the wall. When you plug it in:

  • If you see: green lights briefly appear in the ethernet ports and a purple status light pulsing on the bottom of the unit, your Winston device is functioning properly.
  • If you see a red light, please it’s possible that your Winston needs to be rebooted. Please unplug your Winston and plug it back in. If you continue to see a red light, we may be able to assist you remotely. Please contact us for assistance.

Ensure your modem and router are also solidly plugged in and powered up.

If you are able to access http://winston.conf (not https) and browse the internet stop here, you are successfully connected!

STEP 3: Check Internet

If you've completed the above steps successfully, your Winston device is functioning properly. Next, try accessing some other website using your browser. If your internet is accessible, then your other equipment is working properly with Winston as well.

STEP 4: Reboot Cable Modem and Router (Don't skip this!)

Some Internet Services Providers (ISPs) will intentionally block your connection if you plug a new device into your modem without rebooting, either before or after plugging in a new device, so you may need to reboot your modem.

Method #1: If you cannot access the internet, then try method #1 first:

  1. Disconnect Winston from your modem and router.
  2. Unplug your cable modem, wait 30 seconds, plug it back in, and wait 60 seconds for it to fully restart.
  3. Reconnect Winston to your modem and wait 60 seconds for it to fully restart.
  4. Confirm the purple status light on the bottom of the unit is pulsing.
  5. Plug your router into Winston and wait for it to fully restart, about 60 seconds.
  6. Confirm whether you are able to access http://winston.conf (not https), and browse the internet.

Method #2: If Method 1 doesn’t work, try method #2 next:

  1. Leave Winston connected to your modem and router.
  2. Unplug both your cable modem and Winston, wait 30 seconds, plug them both back in, and wait 60 seconds for them to fully restart.
  3. Confirm the purple status light on the bottom of the unit is pulsing.
  4. Confirm whether you are able to access http://winston.conf (not https), and browse the internet.

If you are able to access http://winston.conf (not https) and browse the internet stop here, you are successfully connected!

STEP 5: Restart your browser

Close your browser and reopen it (in case your browser is caching DNS entries).

If you are able to access http://winston.conf (not https) and browse the internet stop here, you are successfully connected!

STEP 6: Confirm Winston is visible on your network

These steps are completed via the Command Prompt on a computer connected to the Winston network. To open the Command Prompt, follow these instructions:

In the Command Prompt, enter the following command and press Enter.

  • For Windows: nslookup winston.conf
  • For Mac: host winston.conf
  • For Linux: dig winston.conf

If your computer responds with “192.168.102.1”, you should be connected. If you are able to access http://winston.conf (not https) and browse the internet stop here, you are successfully connected!

Non-authoritative answer:
Name: winston.conf
Address: 192.168.102.1

STEP 7: Flushing your local DNS

These steps are also completed via the Command Prompt on a computer connected to the Winston network. If the Command Prompt is still open from the step above, you can use the same prompt to continue the steps below. If not, open a new Command Prompt following the instructions above.

The steps to flush your local DNS depend on your particular setup. For instance, if your wireless router has a DNS server on it, you may have to flush it using the router's administration website (or rebooting it). You can also disable your router's DNS server as Winston has its own.

If you aren't using a local DNS server, then you can try flushing your local DNS cache. Again, the commands vary for this based on operating system:

  • For Windows: ipconfig /flushdns
  • For Mac OS X Yosemite and later: sudo killall -HUP mDNSResponder
  • For Linux: This varies, but try, sudo /etc/init.d/dns-clean restart

If you are able to access http://winston.conf (not https) and browse the internet stop here, you are successfully connected!

STEP 8: Restart your browser again

Finally, if you've completed all of the above steps and still can't navigate to http://winston.conf then close your browser and reopen it (in case your browser is caching DNS entries).

If you are able to access http://winston.conf (not https) and browse the internet stop here, you are successfully connected!.

 

If all else fails...

Contact us! We're here to help.

 

 

 

 

 

 

 

 

 

 

 

 

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